Nidec Minster Corporation
  • Services
  • Minster, OH, USA
  • Full Time

Full complement of benefits, health, life, 401k, vacation, holidays, short term disability and others


Field Service Supervisor

Nidec Minster Corporation has an immediate opening for a Field Service Supervisor. The primary role is to provide technical support to Minster customers and Field Service Technicians working in the field. This position supports the 24-hour emergency response system and acts as a liaison between Service, Sales, Engineering, Manufacturing, and customers as required. The ideal candidate will have hands on experience maintaining metal forming and ancillary equipment or similar type machinery found in manufacturing facilities. 

DUTIES

  • Provide technical and maintenance support to Minster's customers with their metal forming equipment and Field Service Technicians
  • Coordinate the commissioning of new and remanufactured metal forming equipment in customer's plants
  • Coordinate customer service projects from start to finish, which includes duties such as:
    • Complete work orders
    • Coordinate all needed documentation such as prints, service manuals, service forms, etc.
    • Coordinate with engineering, sales and operations staff as needed.
    • Customer follow up as needed
    • Audit field service reports and resolve issues with the project
  • Provide assistance to all service functions such as parts order activity, remanufacturing activity, etc.
  • Work flexible hours to support customer service needs
  • Occasional travel to customer locations will be required.

QUALIFICATIONS

  • Technical degree is preferred, but not required
  • In depth knowledge of electrical controls in PLC's and VFD's preferred
  • Specific knowledge of Minster equipment is preferred, general knowledge of metal stamping equipment required
  • Indepth knowledge of electrical controls in PLC's and VFD's preferred
  • Knowledge of electrical/electronic troubleshooting and installation techniques
  • Knowledge of performing mechanical press repair or mechanical knowledge of machinery found in a manufacturing environment Knowledge of hydraulics and pneumatics
  • Represent Nidec Minster Corporation effectively in business and social situations as may be required
  • Project management skills are essential
  • Able to work effectively with minimum supervision
  • Excellent oral and written communication skills

We offer a competitive compensation and benefits package including but not limited to: Health Care, Life Insurance, 401K plan. If you possess these skills and you enjoy the challenges of a fast-paced organization, please submit a resume and salary requirements on line at www.minster.com

An equal opportunity/affirmative action employer, M/F/D/V

Nidec Minster Corporation
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