Nidec Minster Corporation
  • Services
  • Minster, OH, USA
  • Full Time

General Manager, Sales and Service

Based in Minster, Ohio Nidec Minster Corporation, a subsidiary of Nidec-Shimpo Corporation, is a world class supplier of equipment and services for the material forming industry. Nidec Minster presses and material handling equipment are in production in more than 87 countries around the world. A reputation for extreme quality and rugged dependability makes Nidec Minster the obvious choice of leading-edge, productive stampers the world over.

Nidec Minster is seeking a General Manager, Sales and Services. The General Manager, Sales and Services will be responsible for coordinating functional area services with market segment directors, coordinate solutions to field problems, manage service and parts to provide customer satisfaction, monitor customer satisfaction, train and oversee the customer service staff, provide budget and plans for customer service operations, and maintain records and provide feedback of service and parts activity.   

MINIMUM QUALIFICATIONS:

  • Requires broad knowledge in a general professional or technical field such as finance, business administration or advanced mathematics. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.
  • More than 10 years experience

DESIRED QUALIFICATIONS:

  • Development of complex analytical reports, routines or theoretical models using advanced logical, statistical or financial concepts.
  • Computer skills for Microsoft suite of products including Powerpoint, project and operation of a variety of communication tools. Ability to speak to customers regarding their equipment and stamping operations.
  • Write or modify text to communicate conceptual or other complex information

RESPONSIBILITIES:

  • Promote sales of service and parts by maximizing profitability, growth, and service levels with Service, repair parts and other assigned businesses.
  • Coordinate functional area services with Market Segment Directors.
  • Coordinate internal solutions to field problems with service, parts, manufacturing, engineering and sales.
  • Select, train, motivate and develop Minster customer service staff.
  • Manage Service and parts to provide customer satisfaction and monitor customer satisfaction, providing follow up with customers as may be required.
  • Provide budget and plans for customer service operations.
  • Develop marketing plans and participate in overall formulation of Minster overall marketing policies in assigned areas.
  • Maintain records and provide feedback of service and parts activity, including recommendation of field problem resolution.
  • Ability to negotiate and/or finalize sensitive and complex financial, operational or functional issues for a major segment of the Company's operational or functional activities.

If you meet these requirements and have interest in the position, please apply at http://www.minster.com/.

An equal opportunity/affirmative action employer, M/F/D/V

Nidec Minster Corporation will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec Minster Corporation job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Preapproval from the Nidec Minster Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team. 

Nidec Minster Corporation
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